DO YOU HAVE A MINIMUM ORDER VALUE?
$500 is our current minimum for an order.
How long does it take to receive my order?
It can take as little as 2 weeks or up to 4 weeks, depending on stock availability.
HOW DO I PLACE AN ORDER?
WHAT IS YOUR FREIGHT PROGRAM?
Freight charges will be added to your invoice based on the weight and dimensions of your order.
HOW DO YOU SHIP YOUR PRODUCT?
Each shipment is packed with the utmost care. We always use our best judgment when picking a freight carrier. Full pallets are shipped by a common carrier. If your shipment is less than a pallet, it will ship by FedEx.
DO YOU DO BUSINESS INTERNATIONALLY?
Yes of course. .
WHAT ARE YOUR PAYMENT TERMS?
Credit terms are based on pre-approval of a credit application. We accept American Express, Visa, Mastercard and Discover. All orders are processed for production when payment arrangements have been approved and finalized. A Federal Tax ID Number/EIN is required for all new U.S accounts. We hold the right to replace the payment terms at our discretion.
CAN I CHANGE THE DESIGNS OF YOUR PRODUCTS?
No. (we’re hoping our designs are why you’re here.)
HOW DO I REGISTER ON YOUR WEBSITE?
CAN I CHOOSE A DIFFERENT FRAME OR MAT?
No. Products are available as shown.
DELIVERY AND RETURNS
What if my product is damaged?
If you receive a damaged product, please email us a completed Damage Claim form within 48 hours of receiving your shipment. We will be happy to give you a credit after reviewing your claim. All the directions are included in the form.
Can I request a tailgate delivery?
Absolutely. We charge $50.00 for each tailgate delivery. Let us know that you require a tailgate delivery in the Shipping Notes in the checkout window and we will organize it for you.